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Thread: Technical help

  1. #166
    Senior Member Blancrocher's Avatar
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    Quote Originally Posted by Krummhorn View Post
    Yes ... however all PM's, sent and received, go into ONE file that is continually appended, in other words one very long single sentence without any breaks whatsoever. The site owner is THE only one who can view or search within that single file.
    Kind of fitting that the one person who can read that is someone who dislikes highly digressive conversations.

  2. #167
    Senior Member DeepR's Avatar
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    Quote Originally Posted by Krummhorn View Post
    I too had some issues with these MySQL errors. The issue has been reported ... that's all I can do.
    Ok, I get that. I posted it because the MySQL error message I get always points to the Current Listening Vol. 4 topic (which is currently active). So if that thread is causing problems, it might help to close/delete this thread and start a new one. But it's just a wild guess on my side and of course it's entirely up to you.
    Last edited by DeepR; Feb-12-2018 at 17:33.

  3. #168
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    Quote Originally Posted by DeepR View Post
    Ok, I get that. I posted it because the MySQL error message I get always points to the Current Listening Vol. 4 topic (which is currently active). So if that thread is causing problems, it might help to close/delete this thread and start a new one. But it's just a wild guess on my side and of course it's entirely up to you.
    Just to let you know that you are not alone in facing this difficulty. If I try to log in normally I've been getting the following stupid message for many weeks now.

    Warning: mysqli_real_connect(): MySQL server has gone away in /Library/Server/Web/Data/Sites/www.talkclassical.com/dbtech/dbseo/includes/class_db.php on line 865
    Call Stack
    I have tried all manner of things to try to solve it. It was me, a few weeks ago, who discovered that placing a double backslash (instead of one) at the end of normal address entry allows entry. But once in, the problem can be one of navigating easily around the entire site. Hitting the "forum" button merely creates the same error, so it's necessary to use the back button. This doesn't always work and often one gets stuck, and the only way to get to where you want to be is to log out and log in again. It's all terribly annoying and frustrating.

    If you "Google" the problem about "mysql" there is hardly any reference to it, and what little exists is of no use at all. I've looked at possible references to the problem on computer geek forums without any success. I've asked the IT guys where I work to look at it and they're baffled too. T-C is the only site where I have ever experienced this problem.

    The only way I can get into the site without difficulty is to use a VPN service. For some peculiar reason the above error doesn't show up when using the normal T-C address. But the reliability and security of some of these VPNs could be somewhat suspect, and sometimes they don't work, so I don't like using them unless it's necessary to do so.

    I'm not sure if this is connected to the mysql error but another weird thing that has recently occurred is that sometimes it's not possible to see the entire thread. If one is page X and then selects page X+1 it won't budge forward to that page, but just stays on page X. Very strange indeed. The problem is worse when not logged in.

    I don't know how many people in total are affected by this very frustrating problem but it could be a large number of people, including current members, lurkers and prospective members.

    I'm not clear about what's actually being done to resolve the matter, except that "it has been reported". I would hope that someone is getting onto "vbulletin" helpdesk (or whatever the outfit is called) and requesting their urgent assistance, given that all this has been dragging on for a very long time now. I did read somewhere that this particular helpdesk is not very helpful, so maybe that's the first problem. We could still be at stage 1 of a very long procedure.
    Last edited by Genoveva; Feb-12-2018 at 20:07.

  4. #169
    Administrator Krummhorn's Avatar
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    Quote Originally Posted by Genoveva View Post
    I'm not clear about what's actually being done to resolve the matter, except that "it has been reported". I would hope that someone is getting onto "vbulletin" helpdesk (or whatever the outfit is called) and requesting their urgent assistance, given that all this has been dragging on for a very long time now. I did read somewhere that this particular helpdesk is not very helpful, so maybe that's the first problem. We could still be at stage 1 of a very long procedure.
    The problem could also be with an "add-on" subroutine program that is not issued as part of the vBulletin software package. We do have a number of those - every forum does. It's after market options, sanctioned by vBulletin for use with their software, to help make things like the "Likes" work, and other features on site. It's like adding an after market option for our cars like a GPS to help us find directions on the road.

    As to the vBulletin helpdesk, I have zero access to that, and for good reason as any advice they would provide I would not be able to use as my super admin powers and permissions only go so far and then I hit a block wall and can go no further.

    We realize that the problems have been around for much to long. I have, today, composed yet another email to the site owner today explaining the problems all of us are now experiencing.

    I do not have any timetable about when these problems will be addressed and/or fixed. I would venture to say that Frederik probably knows more about the workings of the vBulletin software than the vBulletin designers themselves - he is quite savvy when it comes to software applications.

    If may be of comfort to know that I too am experiencing many of the error messages that keep popping up.

    So, when I state "it has been reported" please know that I am doing all that I can do ... as all I can do is to report it.
    Kh
    Administrator


  5. #170
    Senior Member JosefinaHW's Avatar
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    I have not had any technical problems logging into the forum or while I am on the forum. I think I have logged in five days this week.

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  7. #171
    Senior Member Blancrocher's Avatar
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    Quote Originally Posted by JosefinaHW View Post
    I have not had any technical problems logging into the forum or while I am on the forum. I think I have logged in five days this week.
    I'm having the same problem--in fact, I can't remember the last day I didn't log into TC at least once.

  8. #172
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    Just out of mild curiosity I've had a quick look to see what are the main forum software packages that currently exist on the market.

    I found this: https://en.wikipedia.org/wiki/Compar...forum_software

    Looking at the various offerings, there seems to be about 20 packages in total, including the one that this forum works on: vBulletin.

    I've had experience of alternative software on other music forums, and the one that I would say was most to my liking was phpBB. I especially liked the way it was easily possible to do a hierarchical listing of quoted comments. On this forum, to do the same I've found that it's not as easy as one has to set up a whole list of nested quotes, and that takes a lot of fiddly operations. People rarely do it. I'm not talking about "multi-quote" here, but the ability to capture in one operation a whole history of previous posts, so that it's obvious who said what to whom and when.

    I have no idea whether all these alternatives have similar facilities, e.g. for carrying "moderator" actions. Nor do I have any idea whether or not it might be possible to migrate all the files from brand A to brand B forum software, but would guess not.

    I realise that this is probably all entirely of academic interest only.
    Last edited by Genoveva; Feb-18-2018 at 18:14.

  9. #173
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    The technical action of this forum has been very slow and unreliable for rather long time by now.

    Sometimes I feel the air of an impending technical breakdown.

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  11. #174
    Member danj's Avatar
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    I just received an error while trying to login:

    Warning: mysqli_real_connect(): MySQL server has gone away in /Library/Server/Web/Data/Sites/www.talkclassical.com/dbtech/dbseo/includes/class_db.php on line 865
    Call Stack
    # Time Memory Function Location
    1 0.0067 437488 {main}( ) .../dbseo.php:0
    2 0.0155 1058056 DBSEO::init( ) .../dbseo.php:50
    3 0.0185 1258360 DBSEO_Database->connect( ) .../class_core.php:219
    4 0.0185 1259056 DBSEO_Database_MySQLi->db_connect( ) .../class_db.php:178
    5 0.0187 1259520 mysqli_real_connect ( ) .../class_db.php:865

    Then down at the bottom:

    Database error in vBulletin 2.0.40:

    MySQL server has gone away

    MySQL Error :
    Error Number :
    Request Date : Saturday, November 25th 2017 @ 03:27:49 PM
    Error Date : Saturday, November 25th 2017 @ 03:27:49 PM
    Script : http://www.talkclassical.com/
    Referrer : http://www.traumaticbraininjury.net/...uery.cookie.js
    IP Address : 185.93.229.2
    Username : N/A
    Classname : vBulletinDatabase_MySQLi
    MySQL Version :
    Server : 62.243.190.84
    User Agent :
    That is very worrying. The referrer is talking about a script OUTSIDE of this website. Because this site is HTTP, dangerous things can happen.

    I would start with updating the software. Adding HTTPs and seeing what we can do about the security. I have already offered my help to admins. No word yet.

  12. #175
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    Quote Originally Posted by danj View Post
    I just received an error while trying to login:

    Warning: mysqli_real_connect(): MySQL server has gone away in /Library/Server/Web/Data/Sites/www.talkclassical.com/dbtech/dbseo/includes/class_db.php on line 865
    Call Stack
    # Time Memory Function Location
    1 0.0067 437488 {main}( ) .../dbseo.php:0
    2 0.0155 1058056 DBSEO::init( ) .../dbseo.php:50
    3 0.0185 1258360 DBSEO_Database->connect( ) .../class_core.php:219
    4 0.0185 1259056 DBSEO_Database_MySQLi->db_connect( ) .../class_db.php:178
    5 0.0187 1259520 mysqli_real_connect ( ) .../class_db.php:865

    Then down at the bottom:



    That is very worrying. The referrer is talking about a script OUTSIDE of this website. Because this site is HTTP, dangerous things can happen.

    I would start with updating the software. Adding HTTPs and seeing what we can do about the security. I have already offered my help to admins. No word yet.
    This problem was first reported some 7 weeks ago earlier in this thread. See Krummhorn's post at 169 for the latest state of play in resolving it.
    Last edited by Genoveva; Feb-20-2018 at 04:12.

  13. #176
    Member danj's Avatar
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    Quote Originally Posted by Genoveva View Post
    This problem was first reported some 7 weeks ago earlier in this thread. See Krummhorn's post at 169 for the latest state of play in resolving it.
    I am in the US, Genoveva.

    The MySQL server has gone away (error 2006) has two main causes and solutions:

    1. Server timed out and closed the connection. To fix, check that wait_timeout mysql variable in your my.cnf configuration file is large enough.

    2. Server dropped an incorrect or too large packet. If mysqld gets a packet that is too large or incorrect, it assumes that something has gone wrong with the client and closes the connection. To fix this one, you're going to need to change max_allowed_packet in the conf file of PHP.

    source: use to work in a US bank. now work at a data analytics company.
    Last edited by danj; Feb-20-2018 at 04:41.

  14. #177
    Senior Member JosefinaHW's Avatar
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    Quote Originally Posted by danj View Post
    I just received an error while trying to login:

    Warning: mysqli_real_connect(): MySQL server has gone away in /Library/Server/Web/Data/Sites/www.talkclassical.com/dbtech/dbseo/includes/class_db.php on line 865
    Call Stack
    # Time Memory Function Location
    1 0.0067 437488 {main}( ) .../dbseo.php:0
    2 0.0155 1058056 DBSEO::init( ) .../dbseo.php:50
    3 0.0185 1258360 DBSEO_Database->connect( ) .../class_core.php:219
    4 0.0185 1259056 DBSEO_Database_MySQLi->db_connect( ) .../class_db.php:178
    5 0.0187 1259520 mysqli_real_connect ( ) .../class_db.php:865

    Then down at the bottom:

    MySQL Error :
    Error Number :
    Request Date : Saturday, November 25th 2017 @ 03:27:49 PM
    Error Date : Saturday, November 25th 2017 @ 03:27:49 PM
    Script : http://www.talkclassical.com/
    Referrer : http://www.traumaticbraininjury.net/...uery.cookie.js
    IP Address : 185.93.229.2
    Username : N/A
    Classname : vBulletinDatabase_MySQLi
    MySQL Version :
    Server : 62.243.190.84
    User Agent :

    That is very worrying. The referrer is talking about a script OUTSIDE of this website. Because this site is HTTP, dangerous things can happen.

    I would start with updating the software. Adding HTTPs and seeing what we can do about the security. I have already offered my help to admins. No word yet.


    Greetings, danj. When you say you find worrisome the line that reference to "...traumaticbrain...." does that mean someone is trying to sabotage or disrupt this forum? If not, what does concern you about this reference? Thanks
    Last edited by JosefinaHW; Feb-20-2018 at 06:14.

  15. #178
    Senior Member JosefinaHW's Avatar
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    ^^Maybe Frederik has something going on in his life that is consuming all of his time.

  16. #179
    Administrator Krummhorn's Avatar
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    Quote Originally Posted by danj View Post
    I just received an error while trying to login:

    Warning: mysqli_real_connect(): MySQL server has gone away in /Library/Server/Web/Data/Sites/www.talkclassical.com/dbtech/dbseo/includes/class_db.php on line 865
    Call Stack
    # Time Memory Function Location
    1 0.0067 437488 {main}( ) .../dbseo.php:0
    2 0.0155 1058056 DBSEO::init( ) .../dbseo.php:50
    3 0.0185 1258360 DBSEO_Database->connect( ) .../class_core.php:219
    4 0.0185 1259056 DBSEO_Database_MySQLi->db_connect( ) .../class_db.php:178
    5 0.0187 1259520 mysqli_real_connect ( ) .../class_db.php:865

    Then down at the bottom:



    That is very worrying. The referrer is talking about a script OUTSIDE of this website. Because this site is HTTP, dangerous things can happen.

    I would start with updating the software. Adding HTTPs and seeing what we can do about the security. I have already offered my help to admins. No word yet.
    I have passed your interest along to the site owner. You can also send him a PM or email using the 'contact us' form.

    Have also forwarded the above error message you received to the site owner.


    Quote Originally Posted by danj View Post
    I am in the US, Genoveva.

    The MySQL server has gone away (error 2006) has two main causes and solutions:

    1. Server timed out and closed the connection. To fix, check that wait_timeout mysql variable in your my.cnf configuration file is large enough.

    2. Server dropped an incorrect or too large packet. If mysqld gets a packet that is too large or incorrect, it assumes that something has gone wrong with the client and closes the connection. To fix this one, you're going to need to change max_allowed_packet in the conf file of PHP.

    source: use to work in a US bank. now work at a data analytics company.
    I do not have any access to PhP files, and would not know what to do with them if I did. I am a musician, not a computer geek.

    Quote Originally Posted by JosefinaHW View Post
    ^^Maybe Frederik has something going on in his life that is consuming all of his time.
    You mean like a wife and family? Yes to both. He's also a self employed professional organist/pianist and gifted composer.
    Last edited by Krummhorn; Feb-21-2018 at 00:19. Reason: mpm
    Kh
    Administrator


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  18. #180
    Senior Member JosefinaHW's Avatar
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    ^^danj: Is it very complicated to explain why you are concerned about that reference to "....traumatic brain....."?

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