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I have to ask the obvious, but have you attempted to contact AVID via their "contact us" page?

Possibly you can ask for help with your bank - like stop payment order. If you paid via credit card (or a debit/credit card linked to your bank account) you probably have some protection rights on purchases dependent on where one lives.

There might be the possibility that only their admins can alter email addresses. The order 'history' will most likely only link with the email address that was used to register on the site.
 
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